Booking Policy

Booking Policy for Tulsi Seva Services

Welcome to Jagannath Tulsi Seva! This Booking Policy outlines the terms and conditions related to booking our sacred Tulsi Seva services. Please read this policy carefully before making any bookings on our website.

1. Booking Eligibility

To book a Tulsi Seva service, you must:

• Be at least 18 years of age or have parental/guardian consent
• Provide accurate and complete personal information
• Have a valid email address and phone number for booking confirmation
• Accept our Terms & Conditions and Privacy Policy
• Ensure all information provided is truthful and verifiable

2. Booking Process

Our booking process is designed to be simple and secure:

3. Service Availability & Duration

We offer flexible booking durations to suit your spiritual needs:

4. Pricing & Payment Terms

All prices displayed on our website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.

• Transparent Pricing: All seva charges are clearly displayed on each service page
• Secure Payment: We use industry-standard encrypted payment gateways for your security
• Accepted Payment Methods: Credit/Debit Cards, Net Banking, UPI, Wallets
• Full Payment Required: Complete payment must be made at the time of booking
• No Hidden Charges: The price you see is the final price you pay
• Payment Confirmation: You will receive a payment receipt via email immediately after successful payment
• Price Variations: Prices may vary based on duration and specific flower/seva selection

5. Booking Confirmation & Communication

Upon successful booking and payment, you will receive:

• Email Confirmation: Detailed booking summary with your unique Order ID
• SMS Notification: Instant booking confirmation on your registered mobile number
• Order ID: A unique reference number for tracking and correspondence
• Payment Receipt: Official payment receipt with transaction details
• Service Details: Complete information about your booked seva including start date, duration, and flower details
• Contact Information: Details to reach us for any queries or support

Please keep your Order ID safe for future reference and communication with our support team.

6. Booking Modification & Cancellation

7. Customer Responsibilities

As a customer booking our seva services, you are responsible for:

• Accurate Information: Providing correct and complete personal details, phone number, email, and beneficiary information
• Gotra Details: Ensuring the Gotra information provided is accurate for proper rituals
• Valid Contact: Maintaining active phone number and email for receiving updates
• Payment Security: Keeping your payment information and transaction details confidential
• Order ID: Safeguarding your Order ID for tracking and correspondence
• Policy Awareness: Reading and understanding all booking terms before confirming
• Timely Communication: Informing us promptly of any issues or required changes
• Respectful Conduct: Maintaining respectful communication with our staff and support team

8. Our Responsibilities & Commitments

Jagannath Tulsi Seva commits to:

• Service Delivery: Perform all booked seva services as per the scheduled dates and duration
• Quality Assurance: Conduct all rituals with proper Vedic procedures and dedication
• Timely Updates: Keep you informed about your seva progress and any schedule changes
• Privacy Protection: Safeguard your personal information as per our Privacy Policy
• Customer Support: Provide responsive support for queries and concerns
• Transparency: Maintain clear communication about services, pricing, and policies
• Prasad Distribution: Arrange prasad delivery (if applicable) as per service terms
• Service Documentation: Maintain records of all seva performed for your booking

9. Technical Issues & Website Errors

While we strive to maintain accurate information on our website:

• Pricing Errors: If a service is listed at an incorrect price due to technical error, we reserve the right to cancel the booking or request additional payment
• Availability Issues: In rare cases of system errors showing availability for fully booked services, we will notify you immediately and offer alternatives
• Payment Failures: If payment fails due to technical reasons, your booking will not be confirmed. Please retry or contact support
• Duplicate Bookings: If you accidentally create duplicate bookings, contact us immediately for resolution and refund
• System Maintenance: Our website may be temporarily unavailable during scheduled maintenance (notified in advance)

10. Force Majeure & Service Interruptions

In cases of unforeseen circumstances beyond our control, including but not limited to:

• Natural disasters (floods, earthquakes, cyclones, etc.)
• Temple closure by government authorities
• Pandemics or public health emergencies
• Civil unrest or government restrictions
• Acts of God or extreme weather conditions

We will make every effort to:

• Notify you immediately about the situation
• Reschedule your seva to the earliest possible date
• Offer full refund if rescheduling is not feasible
• Extend your service period to compensate for missed days

11. Festival & Special Occasion Bookings

Bookings during major festivals and special occasions:

• High Demand Periods: Services during festivals (Rath Yatra, Janmashtami, etc.) may have limited availability
• Early Booking Recommended: Book well in advance for festival dates to ensure availability
• Special Pricing: Some special occasion services may have different pricing
• No Modifications: Bookings for festival dates typically cannot be modified or rescheduled
• Stricter Cancellation: Festival bookings may have stricter cancellation policies

12. Prasad Distribution & Service Benefits

Benefits included with your seva booking:

• Blessed Tulsi Leaves: Receive prasad of blessed Tulsi leaves (delivery terms apply)
• Service Certificate: Digital certificate of your seva participation (available on request)
• Spiritual Merit: Accumulation of spiritual benefits through dedicated seva
• Prayer Inclusion: Your name and gotra mentioned during the rituals
• Blessing: Divine blessings from Lord Jagannath through Tulsi seva

13. Privacy & Data Security

Your privacy is important to us:

• All personal information is securely stored and protected
• Payment details are processed through PCI-DSS compliant payment gateways
• We never share your personal data with unauthorized third parties
• Data is used only for seva services and communication purposes
• You have the right to request deletion of your data (subject to legal requirements)

For complete information, please read our Privacy Policy.

14. Customer Support & Queries

For any booking-related queries, modifications, or support:

15. Dispute Resolution

In case of any disputes or disagreements:

• Initial Contact: First reach out to our customer support team with your Order ID
• Documentation: Provide all relevant booking details and evidence
• Resolution Period: We commit to resolving issues within 7-10 working days
• Escalation: Unresolved issues can be escalated to temple management
• Jurisdiction: All disputes are subject to Puri, Odisha jurisdiction

16. Policy Updates & Changes

We reserve the right to modify this Booking Policy at any time:

• Changes will be posted on this page with updated revision date
• Material changes will be communicated via email to registered users
• Existing bookings remain subject to the policy in effect at the time of booking
• Continued use of our services after policy updates constitutes acceptance