Privacy Policy

Privacy Policy

At Jagannath Tulsi Seva, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect several types of information to provide and improve our services:

1.1 Personal Information

• Contact Details: Name, email address, phone number, mailing address
• Identity Information: Age, gender (optional)
• Seva Details: Gotra, seva person name, relation, special requests
• Booking Information: Service selections, dates, duration, preferences

1.2 Payment Information

• Financial Data: Credit/debit card details (processed securely by payment gateway)
• Billing Information: Billing address, transaction IDs, payment history
• Note: We do NOT store complete credit card numbers on our servers

1.3 Technical Information

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent, clickstream data, referral sources
• Cookies & Tracking: Session cookies, preference cookies, analytics cookies

1.4 Communication Information

• Correspondence: Emails, messages, feedback, support tickets
• Phone Records: Call logs for customer support (where applicable)
• Survey Responses: Feedback forms, satisfaction surveys

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Process and manage your seva bookings
• Perform the booked rituals and services according to schedule
• Arrange prasad distribution and delivery
• Generate booking confirmations and receipts
• Manage your seva calendar and schedule

2.2 Communication

• Send booking confirmations via email and SMS
• Provide seva updates and status notifications
• Respond to your inquiries and support requests
• Send important service announcements
• Share festival schedules and special occasion information

2.3 Marketing (With Your Consent)

• Send newsletters about new services and offerings
• Share promotional offers and special discounts
• Provide information about upcoming festivals and events
• Note: You can opt-out of marketing communications anytime

2.4 Improvement & Analytics

• Analyze website usage to improve user experience
• Monitor service quality and customer satisfaction
• Develop new features and services
• Conduct research and statistical analysis
• Troubleshoot technical issues

2.5 Legal & Security

• Comply with legal obligations and regulations
• Prevent fraud, abuse, and security threats
• Enforce our Terms and Conditions
• Protect rights and safety of users and staff
• Respond to legal requests and court orders

3. Information Sharing & Disclosure

We respect your privacy and do NOT sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

• Payment Processors: To process transactions securely (Razorpay, PayU, etc.)
• Email Services: To send confirmations and updates
• SMS Providers: To send booking notifications
• Courier Services: To deliver prasad (if applicable)
• Cloud Hosting: To store data securely
• Note: All service providers are bound by confidentiality agreements

3.2 Legal Requirements

• When required by law, court order, or government authority
• To protect our legal rights and defend against claims
• To prevent fraud or investigate security issues
• To protect safety of users, public, or our staff

3.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Data Security

We implement robust security measures to protect your personal information:

4.1 Technical Safeguards

• Encryption: SSL/TLS encryption for data in transit
• Secure Storage: Encrypted databases for sensitive information
• PCI-DSS Compliance: For payment card data security
• Firewall Protection: Network-level security
• Access Controls: Limited access to authorized personnel only
• Regular Backups: To prevent data loss

4.2 Organizational Safeguards

• Staff training on data protection practices
• Confidentiality agreements with employees
• Regular security audits and assessments
• Incident response procedures
• Data retention and disposal policies

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

5.1 Types of Cookies

• Essential Cookies: Required for website functionality (login, shopping cart)
• Preference Cookies: Remember your settings and choices
• Analytics Cookies: Help us understand website usage (Google Analytics)
• Marketing Cookies: Track effectiveness of promotional campaigns

5.2 Managing Cookies

You can control cookies through your browser settings:

• Block all cookies (may affect website functionality)
• Accept only first-party cookies
• Delete cookies after each session
• Manage preferences for specific websites

Note: Disabling essential cookies may prevent you from using certain features.

6. Your Privacy Rights

You have the following rights regarding your personal information:

6.1 Right to Access

Request a copy of the personal data we hold about you

6.2 Right to Rectification

Correct inaccurate or incomplete personal information

6.3 Right to Erasure

Request deletion of your personal data (subject to legal requirements)

6.4 Right to Restrict Processing

Limit how we use your personal information

6.5 Right to Data Portability

Receive your data in a structured, commonly used format

6.6 Right to Object

Object to processing of your data for marketing or legitimate interests

6.7 Right to Withdraw Consent

Withdraw consent for data processing at any time

To exercise these rights, contact us at tulsiseva@jagannath.org

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal, tax, or accounting requirements
• Resolve disputes and enforce agreements
• Maintain business records

Typical Retention Periods:

• Booking records: 7 years (as per financial regulations)
• Payment information: As required by payment gateway and tax laws
• Communication logs: 3 years
• Marketing data: Until you opt-out or object

8. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your information is primarily stored and processed in India. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. When we make changes:

• We will update the "Last Updated" date at the top
• Material changes will be notified via email to registered users
• Significant changes may be announced on our website
• Continued use after changes constitutes acceptance

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or our data practices: